KAMBIO Nature
Kouk Chork Village,
Siem Reap City, Cambodia

Tel: (+885)(0)89-845-770
Weekdays : 8:30AM - 4:30PM
Saturday : 8:30AM - 11:00AM

  • kambionature Facebook
  • Google+ Social Icon
  • kambio natureYouTube
  • Pinterest Social Icon
  • Instagram Social Icon

© 2019 V.I.E international co.ltd kambio nature

 

Returns & Exchanges

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Kambio Nature purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your kambionature.com return to:

Tel: 089 845 770
      Kambio Nature
      botanic essence co’
      Kourk Chork Village
      Siem Reap, Cambodia

 

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• Returns will be processed within 1-2 business days for Siem Reap and 2-3 business days for Provincial deliveries of our office receiving your item.

Only items purchased on www.kambionature.com may be accepted for a return.  Items purchased from kambionature.com cannot be returned or exchanged at retailers that sell kambio Nature products.

Please contact customer service with any questions by email at info@botanikessence.com or by phone at (+885) 089 845 770
Please Note:  Empty containers cannot be accepted for refund.
 

EXCHANGE POLICY
We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on kambionature.com only up to 30 days after the original purchase. 
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
• You will be responsible for the return shipping & handling charges, which will not be refunded. 
• Ship your exchange to us via a pre-paid package:
Tel: 089 845 770
      Kambio Nature
      botanic essence co’
      Kourk Chork Village
      Siem Reap, Cambodia


Please contact customer service with any questions by email at info@botanikessence.com or by phone at

(+885) 089 845 770
Please Note:  Empty containers cannot be accepted for an exchange.


DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days.  Please contact customer service at Please contact customer service with any questions by email at info@botanikessence.com or by phone at (+885) 089 845 770
and we will respond with the appropriate return and/or exchange instructions.


Privacy & Safety

Your privacy and security is important to us. This is why all the information you provide us is kept safe and secure on our web servers. Your identity and credit card details are protected.

We never pass on details about our customers to third parties except when necessary as part of our providing services (for example, deliveries of orders) to you or to meet legal or regulatory requirements. You may read our full Privacy Policy

Online Ordering

Delivery takes just 1-2 business days for Siem Reap  and 2-3 business days for Provincial deliveries and costs just:

  • Siem Reap : Shipping is FREE for orders above $10 ! For orders worth $10 and below, the fee is an unbeatable fixed rate of $2!

  • Other Provinces: fee starts from $3.00

  • Removing and payment on order at workshop, We will notify you as soon as your package is ready and you can come and collect your order to the usual opening hours.

 

You can order online and pay by credit card, paypal, Wing (Wing costs remain at the buyer's expense ) or ANZ bank.

Pro Tip: You can opt to have your invoice shipped with your order, or just emailed to you if you're sending it to a friend as a gift.

WorldwideDeliveries

For orders from international customers, please contact our customer service for more information

The shipping fee depends on your order's weight and destination. Starting rate is 25 USD.

Information & Feedback

We love hearing from you!

We want to serve you the best way we can, so your feedback is very, very important to us. You may reach us via phone: (885) 089-845-770 or email: info@botanikessence.com.