FREQUENTLY ASKED QUESTIONS

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If you can't find the answer to your question or concern, please feel free to contact us and we'll be glad to help you out.

ORDERING / PURCHASING

WHERE CAN I BUY YOUR PRODUCT ?

You can find and buy our products through the following channels: - You can order online through our Shopping Cart. - You can visit and shop in our worshop place in Siem Reap province. - Drop by any of our Kambio nature Retailor in your local area to shop. click HERE FOR SEE THE MAP



HOW DO I PAY FOR MY ORDER ?

You Can pay by : Credit Card, PAYPAL, Wing, ANZ bank, direct Cash



WHAT'S YOUR RETURN AND EXCHANGE POLICY ?

OWe are committed to providing quality products to our customers. While we hope that you are always satisfied with your Kambio Nature purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below. • Returns must be made within 30 days of your receipt date for a refund. • Merchandise must be in its original, unopened, and unused condition. • We regret that we do not refund original shipping costs with the return. • Please note on the front side of your receipt or packing slip the reason for your return. • Please mail your kambionature.com return to:Tel: 089 845 770 Kambio Nature botanic essence co’ Kourk Chork Village Siem Reap, Cambodia •You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages. • Returns will be processed within 1-2 business days for Siem Reap and 2-3 business days for Provincial deliveries of our office receiving your item. Only items purchased on www.kambionature.com may be accepted for a return. Items purchased from kambionature.com cannot be returned or exchanged at retailers that sell kambio Nature products. Please contact customer service with any questions by email at info@botanikessence.com or by phone at (+885) 089 845 770Please Note: Empty containers cannot be accepted for refund. EXCHANGE POLICY We are happy to exchange any merchandise that is defective, damaged or unused. If you will need to exchange your product, please review the information below. • We accept exchanges on items purchased on kambionature.com only up to 30 days after the original purchase. • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange. • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. • You will be responsible for the return shipping & handling charges, which will not be refunded. • Ship your exchange to us via a pre-paid package: Tel: 089 845 770 Kambio Nature botanic essence co’ Kourk Chork Village Siem Reap, Cambodia Please contact customer service with any questions by email at info@botanikessence.com or by phone at(+885) 089 845 770Please Note: Empty containers cannot be accepted for an exchange. DAMAGED PRODUCTS POLICY If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days. Please contact customer service at Please contact customer service with any questions by email at info@botanikessence.com or by phone at (+885) 089 845 770and we will respond with the appropriate return and/or exchange instructions.



WHAT'S YOUR SHIPPING COST IN CAMBODIA?

Delivery takes just 1-2 business days for Siem Reap and 2-3 business days for Provincial deliveries and costs just: ​ -Siem Reap : Shipping is FREE for orders above $10 ! For orders worth $10 and below, the fee is an unbeatable fixed rate of $2! -Other Provinces: fee starts from $3.00 Removing and payment on order at the Botanik essence Lab’
We will notify you as soon as your package is ready and you can come and collect your order to the usual opening hours.
Home or Hotel Guest delivery
For home delivery, the payment of the order can be done upon delivery , via Wing, paypal , aba bank or western union for deliveries within Siem Reap , and deliveries to the provinces. If you want to pay through Wing banking system, thank you to send us the payment number by Wing message back to 089 845 770 with order reference. We will ship your order upon receipt of payment for delivery in Siem Reap , within 24 - 48 hours for deliveries in province.

For delivery, thank you to give us your phone number or Room Number with the name of your hotel so that the carrier can contact you.
Shipping costs
$ 2 for Siem Reap
$ 3 - $8 for Provinces
Wing costs remain at the buyer's expense
Packaging
We use recycled boxes to pack your orders in order to reduce waste. Thank you for your understanding.



HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

After your payment is confirmed, you'll receive your order within 1-2 business days for Siem Reap and 2-3 business days for Provincial deliveries. We'll select the most convenient and quickest courier for your area. Your order will arrive neatly wrapped and sealed.



WHAT DO I DO IF THERE'S A MISSING OR INCORRECT ITEM IN MY ORDER?

As soon as you notice something amiss with your order, simply report it to our Customer Service hotline 089 845 770, within 24 hours of your purchase. We will speedily investigate and replace the item/s at no additional cost. To avoid undue inconvenience for you, we encourage you to check your purchase twice. For delivered goods, kindly check your items as soon as you receive them.



HOW DO I ADD ITEM TO CHANGE / CANCEL / MY WEB ORDER ?

All order revisions can be coursed through our Sales Team at order@botanikessence.com or (885)0 89 845 770 as long as the order has not been processed for ship out. Any changes in the web order will reflect on the invoice but will not reflect on the system-generated order confirmation email.



WHAT SHOULD I DO IF MY WEB PAYMENT DID NOT GO THROUGH ?

You may choose to resubmit your order or manually send payment. For credit card payment, we recommend you to give us a call at 089 845 770 instead of sending the details via email. This is to ensure the safety of your credit card details. Alternatively, we are happy to call you. Just email us back with a number where we can reach you and your preferred call time.



HOW CAN I FOLLOW UP ON THE DELIVERY OF MY ORDER ?

You may contact our Customer Service Team at info@botanikessence.com or (885)0 89 845 770



HOW MUCH WILL IT COST WHEN YOU SHIP INTERNATIONALLY ?

The international shipping fee is based on the weight of the package and the destination.

Please note that we charge in us dollard (usd), so there may be slight differences depending on the fee your credit card charges for foreign currency transactions.

We will contact you prior to shipment if there is any major adjustment to the shipping charge due to surcharges such as: Out of delivery area surcharge (ODA) Address correction
International orders may be subject to import duties and/or taxes, which are levied once your package reaches that country. kambio nature ships your package DDU (duties and taxes unpaid). When it delivers the package, FedEx will collect from the recipient any import duties and/or taxes levied by the country's customs agency. You may also be required to submit additional documents for customs compliance, which we will inform you about via email prior to finalizing your order. For more information regarding a specific country's custom policies, please contact that country’s customs office.



KAMBIO STORY

HOW MAY I VISIT THE COMMUNITY OF KAMBIO NATURE?

You may get in touch with the customer service for a schedule by calling (+885) 089-845-770. You may also send them an email at info@botanikessence.com, or connect via Facebook



WHY ARE YOUR PRODUCTS MUCH CHEAPER THAN OTHER NATURAL PRODUCTS ?

Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the same as those in much higher priced brands. But most of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores allowing us to pass on our savings to the consumers.

Rather than trying to maximize profits like most businesses, we aim to optimize them, considering what is best for Cambodia and their peoples. We want also cambodian peoples to use much natural products for them health and care.