FREQUENTLY ASKED QUESTIONS
If you can't find the answer to your question or concern, please feel free to contact us and we'll be glad to help you out.
ORDERING / PURCHASING
WHERE CAN I BUY YOUR PRODUCT ?
You can find and buy our products through the following channels:
HOW DO I PAY FOR MY ORDER ?
You Can pay by : Credit Card, PAYPAL, Wing, ANZ bank, direct Cash
WHAT'S YOUR RETURN AND EXCHANGE POLICY ?
OWe are committed to providing quality products to our customers. While we hope that you are always satisfied with your Kambio Nature purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
WHAT'S YOUR SHIPPING COST IN CAMBODIA?
We will notify you as soon as your package is ready and you can come and collect your order to the usual opening hours.
Home or Hotel Guest delivery
For home delivery, the payment of the order can be done upon delivery , via Wing, paypal , aba bank or western union for deliveries within Siem Reap , and deliveries to the provinces.
For delivery, thank you to give us your phone number or Room Number with the name of your hotel so that the carrier can contact you.
$ 2 for Siem Reap
$ 3 - $8 for Provinces
Wing costs remain at the buyer's expense
We use recycled boxes to pack your orders in order to reduce waste. Thank you for your understanding.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
After your payment is confirmed, you'll receive your order within 1-2 business days for Siem Reap and 2-3 business days for Provincial deliveries. We'll select the most convenient and quickest courier for your area. Your order will arrive neatly wrapped and sealed.
WHAT DO I DO IF THERE'S A MISSING OR INCORRECT ITEM IN MY ORDER?
As soon as you notice something amiss with your order, simply report it to our Customer Service hotline 089 845 770, within 24 hours of your purchase. We will speedily investigate and replace the item/s at no additional cost. To avoid undue inconvenience for you, we encourage you to check your purchase twice. For delivered goods, kindly check your items as soon as you receive them.
HOW DO I ADD ITEM TO CHANGE / CANCEL / MY WEB ORDER ?
All order revisions can be coursed through our Sales Team at firstname.lastname@example.org or (885)0 89 845 770 as long as the order has not been processed for ship out. Any changes in the web order will reflect on the invoice but will not reflect on the system-generated order confirmation email.
WHAT SHOULD I DO IF MY WEB PAYMENT DID NOT GO THROUGH ?
You may choose to resubmit your order or manually send payment. For credit card payment, we recommend you to give us a call at 089 845 770 instead of sending the details via email. This is to ensure the safety of your credit card details. Alternatively, we are happy to call you. Just email us back with a number where we can reach you and your preferred call time.
HOW CAN I FOLLOW UP ON THE DELIVERY OF MY ORDER ?
You may contact our Customer Service Team at email@example.com or (885)0 89 845 770
HOW MUCH WILL IT COST WHEN YOU SHIP INTERNATIONALLY ?
Please note that we charge in us dollard (usd), so there may be slight differences depending on the fee your credit card charges for foreign currency transactions.
We will contact you prior to shipment if there is any major adjustment to the shipping charge due to surcharges such as:
International orders may be subject to import duties and/or taxes, which are levied once your package reaches that country. kambio nature ships your package DDU (duties and taxes unpaid). When it delivers the package, FedEx will collect from the recipient any import duties and/or taxes levied by the country's customs agency. You may also be required to submit additional documents for customs compliance, which we will inform you about via email prior to finalizing your order. For more information regarding a specific country's custom policies, please contact that country’s customs office.
HOW MAY I VISIT THE COMMUNITY OF KAMBIO NATURE?
You may get in touch with the customer service for a schedule
WHY ARE YOUR PRODUCTS MUCH CHEAPER THAN OTHER NATURAL PRODUCTS ?
Our affordable prices have been achieved because we made a decision to greatly reduce the usual profit margins. Our ingredients are the same as those in much higher priced brands. But most of us can only make the choice to buy what is good for us and good for the environment if the price of natural products drops dramatically. We also do not incur the high costs of advertising and costly retail stores allowing us to pass on our savings to the consumers.
Rather than trying to maximize profits like most businesses, we aim to optimize them, considering what is best for Cambodia and their peoples.